Welcome to Luxe Ceylon — luxe.com.lk By accessing and using our website you agree to the following terms and conditions. Please read carefully before placing an order.
1. GENERAL
Luxe Ceylon is an online herbal wellness store based in Bandarawela, Sri Lanka.
We reserve the right to update or change these terms at any time without prior notice. Continued use of the website constitutes acceptance of any changes made.
2. PRODUCTS.
Our products are not intended to diagnose, treat, cure or prevent any disease. Please consult a qualified healthcare professional before use if you are pregnant, breastfeeding, or under medical supervision.
3. ORDERS & PAYMENTS
All orders are subject to availability. We reserve the right to cancel or refuse any order at our discretion. Prices are displayed in Sri Lankan Rupees (LKR) and are subject to change without notice. Payment must be completed before order processing begins.
4. SHIPPING & DELIVERY
We offer island wide delivery across Sri Lanka and international shipping to selected countries. Delivery times may vary depending on location. Luxe Ceylon is not responsible for delays caused by courier services or customs clearance.
5. RETURNS & REFUNDS
We accept returns on unopened and unused products within 7 days of delivery. Opened or used products cannot be returned. For damaged or incorrect items please contact us within 48 hours of delivery. Refunds are processed within 5 to 7 working days.
At Luxe Ceylon we are committed to protecting your personal information. This policy explains how we collect, use and protect your data.
1. INFORMATION WE COLLECT
When you place an order or register on our website we collect —
Full name
Delivery address
Phone number
Email address
Payment information
Order history and preferences
2. HOW WE USE YOUR INFORMATION
We use your information to — Process and deliver your orders Send order confirmations and updates Respond to customer enquiries Improve our products and services Send promotional offers (only with your consent)
3. DATA PROTECTION
Your personal information is stored securely and protected using industry standard encryption. We do not sell, trade or share your personal information with third parties without your consent except where required by law or necessary to complete your order (eg. courier services).
4. COOKIES
Our website uses cookies to improve your browsing experience, remember your preferences and analyse website
traffic. You may disable cookies through your browser settings however this may affect website functionality.
5. THIRD PARTY LINKS
Our website may contain links to third party websites. Luxe Ceylon is not responsible for the privacy practices or content of these sites.
6. PAYMENT SECURITY
All payment transactions are processed securely. Luxe Ceylon does not store your full payment card details on our servers.
7. YOUR RIGHTS
You have the right to — Access your personal data Request correction of inaccurate data Request deletion of your data Withdraw consent at any time Opt out of marketing communications
8. MARKETING COMMUNICATIONS
We may send you promotional emails or WhatsApp messages about offers and new products. You may unsubscribe at any time by contacting us or clicking unsubscribe in any email.
9. CHILDREN
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
10. CONTACT US
For any privacy or terms related enquiries please contact us —
Luxe Ceylon
Bandarawela, Sri Lanka
Email — info@luxe.com.lk
WhatsApp — +94 71 015 7884 / Call – +94 75 150 1501
Website — luxe.com.lk
